Retail Customer Service Officer Australia Post – Maddington WA

Job no: Fremantle | Booragoon

Brand: Australia Post

Categories: With our customers

Work type: Permanent Part Time, Fixed Term Part Time

State: WA

Location: Maddington

The job posting you provided is for a "Retail Customer Service Officer" position at Australia Post, which is a postal and courier service provider in Australia. The role of a Retail Customer Service Officer involves working at a post office and providing customer service to people who visit the office to send mail, parcels or to buy stamps, envelopes, and other postal products.

Retail Customer Service Officer Australia Post 

The Retail Customer Service Officer plays a vital role in ensuring that customers have a positive experience when they visit the post office. They must be able to handle a range of customer inquiries and requests, such as providing information about postal services, assisting customers with packaging their parcels, and selling postal products. They must also have good communication and interpersonal skills to deal with customers in a friendly and professional manner.

Apart from providing customer service, a Retail Customer Service Officer must also perform other duties, such as processing mail, managing stock levels of postal products, and handling cash and other financial transactions. They must also adhere to the security and safety protocols set by Australia Post to ensure that the post office and its customers are safe.

Role details

Monday – Friday | 1:00pm – 17:00pm

Permanent part-time position available | 20 hours a week

Relief work in surrounding areas of Fremantle and Booragoon.

Competitive rates + 12 % superannuation.

You’ll be:

Performing customer sales and service transactions with customers

Managing high-value transactions accurately – which includes handling and processing cash, cheques, credit cards and EFTPOS. 

Conducting and processing several identity services transactions, including Australian Passport Interview 

Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities 

Assisting customers with mail lodgments and associate costs 

Building rewarding relationships with customers by understanding their needs 

Assisting with administrative duties such as stocktaking and record maintenance

You’ll also need to  

Have experience in customer service and/or cash handling.  

Be fit to lift up to 16kgs of mail regularly and stand for your shift.  

How we’ll deliver for you  

We invest in you for the long term, encouraging growth through delivering on our values of trust, inclusivity, empowerment, and safety.

Apply Online

In conclusion, the role of a Retail Customer Service Officer at Australia Post is a challenging but rewarding job that involves providing excellent customer service to people who visit the post office. It requires strong communication skills, the ability to work well in a team, and a commitment to providing quality service. If you are interested in this role, you can apply through the job posting link provided.